Frequently Asked Questions
Everything you need to know about your Boardwalk Beads shopping experience.
What materials are used in your jewelry?
We use high-quality materials including semi-precious stones, freshwater pearls, and tarnish-resistant 14k gold-filled or sterling silver hardware to ensure longevity and style.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Please allow an additional 1-2 days for our team to hand-craft and package your unique pieces.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 7-21 business days depending on local customs processing.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of delivery for a full refund.
How should I care for my beaded jewelry?
To maintain the luster of your beads, avoid contact with perfumes, lotions, and salt water. We recommend storing your jewelry in a cool, dry place and cleaning it gently with a soft cloth.
Can I request a custom size or design?
We love creating custom pieces! Please contact our support team with your specific measurements or design ideas, and we will do our best to accommodate your request.